Apr 13
Knowing customer questions from AI chat... who asked it
Anything on the roadmap with being able to know which user is asking what questions to the ai chat in our dashboard?
Completed
changed status toCompleted·2 weeks ago
Jun 26, 2026
This has been shipped! If you identify your users using JWT identification, you'll be able to see which user asked the assistant a question
2 weeks ago
404?
May 19, 2026
We're now working on getting this done!
changed status toIn Progress·May 19, 2026
Apr 13, 2026
Agreed would like to see this too! Its possible to do it in Posthog so something similar would be great here
Apr 13, 2026
This is planned for our analytics refresh!
changed status toPlanned·Apr 13, 2026
Here's the right link! https://ferndesk.com/help/jwt-authentication-5b7kd