Allow Fern to create and edit translations

ElElla

3

Ability to customize the help center landing page

The default page for the Help Center is a page with a title / subtitle and a collection of links to each of the main...

MaMartin

3

Recurring tasks

Would be nice to setup a way to do recurring tasks, like update specific posts on a schedule.We have a "warranty...

Widget feedback

I’ve gathered some feedback after using the widget more extensively. Overall the experience is strong, but there are a...

last update

it would be great to have a “Last updated” date displayed on articles

Knowing customer questions from AI chat... who asked it

Anything on the roadmap with being able to know which user is asking what questions to the ai chat in our dashboard?

BDBrett Dashevsky

6

Seamless escalation between Fern and customer support

Just a feature request: If the AI doesn't know the answer to something, it would be great to have a way transfer over...

WiWill

7

Select a github branch/tell fern to work in a specific branch

Some way to configure github branchesWould love to hear your use-cases

WW

Wilson Wilson

3

Identify articles by role

It would be interesting to be able to add custom tags to the articles.

Restrict access on client segment

Is it possible in Ferndesk to restrict access at the article or category level based on client segment?

Hidden Articles + Noindexable articles

The ability to hide articles from the main navigation

WW

Wilson Wilson

3

Slack integration

for both customer facing assistant + doc updates

WW

Wilson Wilson

2

Connection error

I cannot connect