FerndeskFerndesk

Planned

4

Committed and queued

PlannedFeatures

Ability to customize the help center landing page

The default page for the Help Center is a page with a title / subtitle and a collection of links to each of the main...

PlannedFeatures

Recurring tasks

Would be nice to setup a way to do recurring tasks, like update specific posts on a schedule.We have a "warranty...

PlannedFeatures

Select a github branch/tell fern to work in a specific branch

Some way to configure github branchesWould love to hear your use-cases

PlannedFeatures

Seamless escalation between Fern and customer support

Just a feature request: If the AI doesn't know the answer to something, it would be great to have a way transfer over...

In Progress

2

Actively being built

ProgressFeatures

Knowing customer questions from AI chat... who asked it

Anything on the roadmap with being able to know which user is asking what questions to the ai chat in our dashboard?

ProgressFeatures

last update

it would be great to have a “Last updated” date displayed on articles

Done

4

Recently shipped

CompletedFeatures

Restrict access on client segment

Is it possible in Ferndesk to restrict access at the article or category level based on client segment?

CompletedFeatures

Hidden Articles + Noindexable articles

The ability to hide articles from the main navigation

CompletedFeatures

Slack integration

for both customer facing assistant + doc updates

CompletedBugs

Connection error

I cannot connect