Apr 10
Seamless escalation between Fern and customer support
Just a feature request: If the AI doesn't know the answer to something, it would be great to have a way transfer over to Crisp without telling the customer it doesnt know .Is there any workarounds for switching between fern and crisp chat seamlessly ?
Completed
This has finally been shipped! https://ferndesk.com/help/ai-escalation-and-handoff-behavior…