MCP server for Ferndesk
Should we have a dedicated MCP server? What would you like to do with it?
Widget feedback
I’ve gathered some feedback after using the widget more extensively. Overall the experience is strong, but there are a few improvements that could enhance usability and consistency. 1. AI thinking...
Allow Fern to create and edit translations
Change of Placeholder Text for Negative Feedback
We've been using FernDesk for a while now and are really loving it! I am reaching out in the hopes that we can edit the placeholder text on the negative feedback form. Right now, lots of our users...
Support multilingual screenshots in translated articles
Currently, when a user switches the Help Center language to English, the article text is translated correctly, but the screenshots remain in French because only one version of each image can be added...
Ability to customize the help center landing page
The default page for the Help Center is a page with a title / subtitle and a collection of links to each of the main topic categories. This appears to be autogenerated and cannot be customized.This...
Custom Icons for Collections
One small request I'd have is the ability to upload custom emoji's or SVGs for collections. It would make our design language much more cohesive.
last update
it would be great to have a “Last updated” date displayed on articles
API endpoint to generate AI answers
An API endpoint that returns an AI answer would let us plug Ferndesk into our ticketing system, for example, a "Generate answer with AI" button for the support team. We push customers toward using...
Alternative "Widget" types
Would be cool to have:1. Embedded widget on a page that you can ask questions to2. Long bar that could be embedded along the top of a page (like the "Ask AI" section on the help docs)