Widget feedback
I’ve gathered some feedback after using the widget more extensively. Overall the experience is strong, but there are a few improvements that could enhance usability and consistency. 1. AI thinking...
Ability to customize the help center landing page
The default page for the Help Center is a page with a title / subtitle and a collection of links to each of the main topic categories. This appears to be autogenerated and cannot be customized.This...
Allow Fern to create and edit translations
Change of Placeholder Text for Negative Feedback
We've been using FernDesk for a while now and are really loving it! I am reaching out in the hopes that we can edit the placeholder text on the negative feedback form. Right now, lots of our users...
Support multilingual screenshots in translated articles
Currently, when a user switches the Help Center language to English, the article text is translated correctly, but the screenshots remain in French because only one version of each image can be added...
Give admins direct access to contact form submission history
“Wonder if giving admins like myself the form submission history direct could solve this 90% since the form is much cleaner than a mail to!”
Don't count visits if current browser session.
it's giving a fake number (see below when setup docs for the past days; all "views" are mine).
Allow section reorder in Help center
Allow section reorder in Help center so we can reorder + if reorder and set a section as the first one, then it's the default one (since it's currently not possible to delete the first set section...
Feature request: remove ID suffix from URL slugs
Hi team,Is there a way to drop the auto-generated ID suffix from article slugs, so /how-it-works-abcde123 publishes as just /how-it-works? Clean slugs would be much easier to read and share, since we...
Pop Up / Outreach Message for Release Updates
would be great to inform customers about the latest releases, either with a pop up window or via the chat