Knowing customer questions from AI chat... who asked it
Anything on the roadmap with being able to know which user is asking what questions to the ai chat in our dashboard?
Seamless escalation between Fern and customer support
Just a feature request: If the AI doesn't know the answer to something, it would be great to have a way transfer over to Crisp without telling the customer it doesnt know .Is there any workarounds...
Widget feedback
I’ve gathered some feedback after using the widget more extensively. Overall the experience is strong, but there are a few improvements that could enhance usability and consistency. 1. AI thinking...
Select a github branch/tell fern to work in a specific branch
Some way to configure github branchesWould love to hear your use-cases
MCP server for Ferndesk
Should we have a dedicated MCP server? What would you like to do with it?
Ability to customize the help center landing page
The default page for the Help Center is a page with a title / subtitle and a collection of links to each of the main topic categories. This appears to be autogenerated and cannot be customized.This...
API endpoint to generate AI answers
An API endpoint that returns an AI answer would let us plug Ferndesk into our ticketing system, for example, a "Generate answer with AI" button for the support team. We push customers toward using...
Alternative "Widget" types
Would be cool to have:1. Embedded widget on a page that you can ask questions to2. Long bar that could be embedded along the top of a page (like the "Ask AI" section on the help docs)
Give Fern feedback on her response to a chat
It would be useful if Fern answered something incorrectly or needed more context for the future, if we could give her the correct answer or more context to answer a similar question in future. We...
Customize Error 404 message
It would be wonderful to be able to customize the error message for when a link to an article doesn't return a page. This includes changing the text or adding a more branded graphic.